- Shipping & Returns
Shipping & Returns
- Orders may be paid with Paypal, Mastercard, Visa, Discover, or personal check.
- Credit cards payments made directly on this site are processed through Braintree and are handled securely and safely. The merchant listed on your statement will be Jubilee Creative Studio which is the parent company of Rivertree Life.
- Shipping charges are calculated in the shopping cart based on weight and destination.
- Rivertree Life ships product to most international addresses via UPS.
- USPS shipping is also available to Canada, Australia and some locations in Europe.
- Rivertree Life and Jubilee Creative Studio are not responsible for orders shipped to international addresses after the order has been placed and documented with the shipping service.
- USPS does not provide tracking for international orders. USPS parcels will be delivered to your own country's postal service for final delivery.
- UPS is more expensive but it will provide tracking and verify delivery.
- We recommend UPS for international orders unless you are very confident that your country's own postal service will delivery the USPS parcels.
- International buyers are responsible for any customs or taxes that may be due in their own countries.
- Shipping charges are calculated in the shopping cart based on total weight and destination.
- To calculate shipping to your location: Add the items you want to the cart. There is a link in the lower right of the cart page that will calculate your exact shipping before proceeding to checkout.
- All orders shipped via US Postal Service First Class or Priority Mail unless you have selected UPS.
- All in stock orders are shipped within 2-3 business days or less unless you have been notified otherwise. Our studio is closed weekends and holidays.
- 9% sales tax is charged to Arkansas residents and some other states as well. Eventually, sales tax will be charged in all states unless you have submitted proper documents for exemption.
- Returns are allowed for any reason within 15 business days after receipt of goods.
- Items must be received by us in the original condition in which they were shipped.
- Customer pays all shipping charges incurred. This includes both the initial shipping charges and the return shipping charges.
- No cash refunds will be made except for the case of defective merchandise.
- Adjustments will be made in the form of merchandise credit.
- Please contact us for instructions before returning a product.
- We are usually able to work out an agreeable solution should there be a problem with any purchase.
- If you should receive a defective product, please contact our customer service for instructions.
Business hours are Monday through Friday 8-3 CST.
Jubilee Creative Studio, LLC
dba Rivertree Life
Siloam Springs, AR 72761
Call or text 479-549-5828
Email customer service through our Contact Us form.
Please visit all our Jubilee Creative websites:
- www.JubileeFabric.com for fabric shopping purposes.
- www.JubileeHomespun.com for homespun inspiration and ideas.
- www.JubileeRhinestones.com selling iron on rhinestones and transfers.
- www.RivertreeLife.com featuring attractive roll on bottles and essential oil containers.
- www.facebook.com/RivertreeLife is our facebook page where we often do fun giveaways and announce new products and special sales.